Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

Shipping Policies

L & M Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Instore Refund Policy

1. Keep Your Register Receipt NO REFUNDS Or Exchanges Without It. All Refunds Will Be Made With The Same Form Of Tender As The Original Purchase. Purchases Paid By Personal Check Require 5 (five) Business Days Before Receiving A Cash Refund
2. All Non-Textbook Merchandise Must Be Returned In The Same Condition As When Purchased, Within Forty-Eight (48) Hours. Software And Audio Items Cannot Be Returned Once Opened.

Instore Textbook Return Policy

1. Textbook Refund Dates Are Posted In The Store AND Printed At The Bottom Of Your Receipt Please Note These Dates And Get Your Textbooks Back On Time! NO EXCEPTIONS!
2. Textbooks Bought After The Refund Deadline Must Be Returned Within One Day Of Purchase however NO Refunds After Mid-Term
3. Books That Do Not Meet Refund Policy Will Be Subject To Our Buyback Policy

Online Returns

We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may return items purchased within 30 from the day you received your order and receive a full refund. All items must be returned in the original condition. If the return is due to our error, shipping charges will be refunded.

• CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
• New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.
• Used books must not include any additional highlighting, writing, drawings etc.
• Packing list and completed returns form must be included with each return.

Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Online Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until L & M Bookstore has refunded your money. Ship your return to the following address:

Attn: Returns Department
L & M Bookstore
1716 N. Main Ave
San Antonio, TX 78212

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to L & M Bookstore. Please insure and track your package. Returns to L & M Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

Contact Support

Contact us anytime with questions or concerns via email at: mailorders@lm-bookstore.com. You can also contact our customer service department at: (210) 222-1323